Short-delivery / shortfall
Did fewer units arrive than you billed, and was the claim raised within the relevant delivery window?
Evidence: Signed POD, ASN, invoice, received quantity
Retailer deductions, checked against the evidence.
You supply Coles, Woolworths, Metcash, ALDI, or Costco, and money comes off your remittance under promotion, short-delivery, DIFOT, shrinkage, or a prior credit. We rebuild the document chain and mark every line supportable, missing proof, worth challenging, or Code risk.
One remittance, examined
This is what comes back.
Not every claim is wrong. The ones worth reviewing do not announce themselves. This illustrative teardown shows how each line is classified.
| Deduction | Retailer’s reason | Amount | Verdict |
|---|---|---|---|
| Short-delivery claimINV-4471 | Quantity received under invoiced | −$3,120 | missing proof |
| Promo scan deductionPROMO-W32 | Scan claim past funding cap | −$8,640 | worth challenging |
| Shrinkage chargeDN-2210 | In-store loss charged back | −$1,450 | Code risk |
| DIFOT penaltyWK-32 | Delivery KPI penalty | −$2,200 | missing proof |
| Trading-terms rebateTT-Q2 | Agreed quarterly rebate | −$5,900 | supportable |
Illustrative figures only.
Who this is for
Built for FMCG suppliers carrying unexplained short-pays.
- • You sell through grocery retailers and take deductions you cannot fully explain.
- • Your finance or AR team writes off short-pays because chasing them costs more than they return.
- • Claims arrive across portals, debit notes, and remittances while the proof lives somewhere else.
- • You sell direct to consumers rather than grocery retailers.
- • You already recover these claims in-house.
- • You want self-serve software today. This starts as a service.
Claim types
What the desk checks.
Promotion funding
Does the deduction match the agreed amount, cap, dates, and store scope?
Evidence: Signed promotion agreement, funding cap, scan report
Shrinkage
Was an in-store loss charged back after the retailer took possession?
Evidence: Reason code, supply agreement, remittance line
DIFOT / OTIF penalty
Was delivery actually late or incomplete on the agreed measure, or is the scorecard wrong?
Evidence: ASN, booked window, dock timestamp, POD
Duplicate / already credited
Has the same claim already been deducted, set off, or credited?
Evidence: Prior remittance, credit note, claim ID
Price variance
Does the retailer price match the accepted price list and effective date?
Evidence: PO, invoice, price list, effective date
Set-off against invoice
Was there written consent, or does the supply agreement allow a reasonable set-off?
Evidence: Written consent, supply agreement, claim basis
Post-audit claim
Does the historic claim match the original agreement and transaction trail?
Evidence: Original PO, price list, promotion agreement
How it works
From scattered claim to evidence pack.
Capture
Pull claims from retailer portals, remittance advices, debit notes, and accounting short-pays.
Classify
Sort every claim by type and reason code.
Match
Tie each claim to the PO, ASN, POD, invoice, promotion agreement, price list, credit note, and prior remittance.
Assess
Mark each line supportable, missing proof, worth challenging, or Code risk.
Prioritise
Rank by dollar value and days left in the dispute window.
Evidence pack
Assemble the claim, required proof, proof found, gap, and suggested wording.
Dispute
Support your challenge through the normal retailer process.
Track
Track responses and surface recurring patterns worth fixing upstream.
Food and Grocery Code
A review flag, not legal advice.
Set-offs, shrinkage, wastage, shelf-space charges, damage claims, and payment timing can depend on the supply agreement and Code preconditions. We flag those facts for legal or commercial review; we do not make legal conclusions.
What one reconstructed claim contains
The retailer’s claim and reason
The agreement or rule it depends on
The supporting document trail
The missing evidence
Any Code point to review
Days left in the dispute window
Clear limits
What we do not do.
No recovery guarantee
We identify evidence gaps worth raising. The retailer decides whether to credit a claim.
No legal advice
Code points are review flags drawn from public guidance.
No system access
The first teardown uses one document you send us.
No contingency fee
No percentage of recoveries or success fee.
No retailer dispute on your behalf
You own the relationship and decide what to send.
No model training on your documents
Your remittance is used only to prepare your teardown. Ask and we delete it.
How we handle your document
Where it goes
We send a private upload link shared with your email. Do not email the document as an attachment.
What to redact
Hide bank details, account numbers, personal names, phone numbers, signatures, and unrelated customer details.
What to keep readable
Keep the reason, claim ID, date, retailer, invoice number, amount, reference, and dispute deadline readable.
Read our privacy policy and terms.
Before you send anything
Read the method first. It is all public.
The claim types, evidence requirements, Code checks, and a worked teardown are published here. Use the free tools and send a remittance only if the method holds up.
20 supermarket claim types worth checking
A public triage checklist and the evidence each claim type needs.
Open resourceSample claims evidence pack
A worked teardown of DIFOT, promotion scan, and shrinkage lines.
Open resourceDIFOT penalty checker
Identify the evidence gap behind a single DIFOT deduction.
Open resourceRetailer deductions guide
Deduction families, evidence gaps, and Code risk before accepting a short-pay.
Open resourceRemittance advice guide
Read a supermarket remittance and triage short-paid invoices.
Open resourceFood and Grocery Code explainer
Where Code facts can make a deduction worth reviewing.
Open resourceSend one redacted remittance. Get a one-page teardown back.
Leave your work email. We reply with a secure upload link. Every deduction line is marked supportable, missing proof, worth challenging, or Code risk, with urgent dispute windows flagged.
- • The proof each questionable line would need
- • The documents to pull from your records
- • Claims ranked by value and time left to dispute
- • Suggested wording for internal and retailer review
No recovery guarantee. Not legal advice. No system access for the first teardown.